Returns, Refunds and Shipping Policy

By placing an order on our website www.customlawnsign.com, you agree to CUSTOM LAWNSIGN’s Returns, Refunds and Shipping Policy.

RETURNS AND REFUNDS.

All Transactions and purchases made on the site is final and COLOR SHOCK DBA CUSTOM LAWNSIGN offers no return and exchange unless it can be clearly shown that the product shipped is defected. 

(a)Damaged in shipment OR Not Designed to Custom

If you receive your product and it has been damaged during shipment, or not designed to your custom specification, please email us at info@colorshock.com  within 14 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

(b) Important conditions for return

Please note that you can only return a product if it is defective or not in accordance to your custom specification. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;

  • You shall inform about the return of the product to us within a period of 14 business days;

  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, and other documentation.

(c) Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will first attempt to try and replace the products in time to meet the time for your occasion.  Where the first option is impossible, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING

We would charge you a fee for the shipment of your products to your destination. This shipping fee would be calculated together with your purchase order price upon checkout.

The messaging service is carried out with tracking control. Presently, UPS the courier service we use to ship the products you ordered from our site to you. We have the express right to use any Courier service as we deem fit.

OUR SHIPPING AND DELIVERY SERVICE TO YOU MAY TAKE LONGER PERIOD THAN ESTIMATED BECAUSE OF THE IMPACT OF THE COVID-19 PANDEMIC THAT IS PLAGUING THE WORLD PRESENTLY.

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. 

LAST UPDATED ON MARCH 10, 2021.